New Installation
The New Installation option is usually used by a Sky engineer when installing a new Sky box or swapping out your existing equipment. The New installation process will automatically:
•Carry out a channel scan (previously known as an ASTRA scan).
•Connect to Sky’s servers and update your account with information about your new equipment.
•Trigger a Viewing Card pairing signal to be sent* in order to pair your Sky Viewing Card to your Sky box. (*Only if your Viewing card is in a “transit” state with the relevant subscription queued on it.)

You may need to carry out a New Installation if you:
•Have replace your Sky box.
•Are experiencing issues with purchasing Sky Box Office & Sky Store content.
•Or have received a CLI violation letter from Sky.

Choose Your Box

Select your Sky box from the menu in order to view the corresponding instructions.

Now Heres What To Do

Looks like you haven't yet selected the type of Sky box you have.

Select the Sky box you have from the menu above to display the corresponding instructions right here. We'll even remember your selection for when you view other How To Guides to make things easier.