System Reset
For Sky + customers a System Reset is usually used when a planner rebuild has been unsuccessful in resolving issues with information stored on your Sky+ boxes hard drive.

A System Reset will reset all settings to their defaults and erase the entire contents of your Sky+ boxes hard drive then re-format it, meaning you will permanently lose all Recordings, Series Links, Reminders and OnDemand Downloads.

Sky Q customers have the ability to choose between resetting just settings, just the hard drive or performing a full factory reset.

When performing a System Reset on Sky+ or a Hard Drive Reset/Factory Reset on Sky Q, any Buy&Keep purchases downloaded to the box will be will be deleted. However, you will be able to restore (re-download) them from within the “Purchased” tab in the planner or by following the instructions at:

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Now Heres What To Do

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