Sky+ Planner Rebuild
Your Sky+ box might be simple to use but under the hood there’s some complex stuff going on.
Through the normal operation of your Sky+ box, over time it is possible for the information on your Sky+ boxes hard drive to become out of sync with the true values. This can lead to issues with Live Pause, Recordings & Series Links among other things.
A Sky+ Planner Rebuild is an automated, non-destructive process which performs several housekeeping operations in order to fix issues with the information on your Sky+ boxes hard drive. Your recordings and series links will be safe when performing a Sky+ Planner Rebuild and will not be deleted.
If your experiencing issues with Live Pause, Recordings or Series Links then a Sky+ Planner Rebuild is the first step to try to fix these and other issue you may be experiencing. It is also recommended to periodically perform a Planner Rebuild in order to help prevent issues from occurring.
Through the normal operation of your Sky+ box, over time it is possible for the information on your Sky+ boxes hard drive to become out of sync with the true values. This can lead to issues with Live Pause, Recordings & Series Links among other things.
A Sky+ Planner Rebuild is an automated, non-destructive process which performs several housekeeping operations in order to fix issues with the information on your Sky+ boxes hard drive. Your recordings and series links will be safe when performing a Sky+ Planner Rebuild and will not be deleted.
If your experiencing issues with Live Pause, Recordings or Series Links then a Sky+ Planner Rebuild is the first step to try to fix these and other issue you may be experiencing. It is also recommended to periodically perform a Planner Rebuild in order to help prevent issues from occurring.
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Sky Q 1TB & 2TB Boxes
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This HowToGuide guide does not apply to Sky Q 1TB & 2TB boxes as they do not currently have a Planner Rebuild option.
Sky Q Mini Boxes
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This HowToGuide guide does not apply to Sky Q Mini boxes as they do not contain a hard drive.
Current Sky+HD boxes
1
Press the Services button on your Sky remote.
The Radio tile on the Services Homepage should now be highlighted.
The Radio tile on the Services Homepage should now be highlighted.
2
Use the Right and Down arrow buttons on your Sky remote to highlight the "Help" tile.
3
Now press the Select button on your Sky remote.
You should now be in the Help tab with the "Help & Support" tile highlighted.
You should now be in the Help tab with the "Help & Support" tile highlighted.
4
Use the Left or Right arrows on your Sky remote to scroll across to the tile labelled “Sky+ Rebuild”.
5
Press the Select button on your Sky remote to select the Sky+ Rebuild option.
The following warning will be displayed on screen:
"This will take a few minutes to complete.
The rebuild will stop all recordings and reboot your Sky+HD"
The following warning will be displayed on screen:
"This will take a few minutes to complete.
The rebuild will stop all recordings and reboot your Sky+HD"
6
Press the Select button on your Sky remote.
“HOUSEKEEPING, Please Wait...” will be displayed on your TV screen.
Your Sky+HD box will then switch off and reboot.
Wait 5 minutes before bringing your Sky+HD box out of standby.
“HOUSEKEEPING, Please Wait...” will be displayed on your TV screen.
Your Sky+HD box will then switch off and reboot.
Wait 5 minutes before bringing your Sky+HD box out of standby.
?
Are you getting a “The planner can not be rebuilt in diskless mode” error when attempting to perform a Planner Rebuild?
This error usually means there is a hardware fault with your Sky+HD boxes hard drive or the hard drive interface.
If you’re experiencing this diskless mode error then try performing a System Reset before contacting Sky.
This error usually means there is a hardware fault with your Sky+HD boxes hard drive or the hard drive interface.
If you’re experiencing this diskless mode error then try performing a System Reset before contacting Sky.
Older Sky+HD boxes
1
Press the Services button on your Sky remote.
The Options menu should now be highlighted.
The Options menu should now be highlighted.
2
Press the 0 button on your Sky remote.
The Picture tab within the Settings menu should now be highlighted.
The Picture tab within the Settings menu should now be highlighted.
3
Now press the 0 1 & Select buttons on your Sky remote in quick succession.
You should now be in the hidden part of the Settings menu with the Setup tab highlighted.
If the following menu is not showing on your TV screen then press the Sky button and repeat the process again from Step 1.
You should now be in the hidden part of the Settings menu with the Setup tab highlighted.
If the following menu is not showing on your TV screen then press the Sky button and repeat the process again from Step 1.
4
Use the Left or Right arrows on your Sky remote to scroll across to the tab labelled “Rebuild”.
This should change to “Sky+ Rebuild” once highlighted.
This should change to “Sky+ Rebuild” once highlighted.
5
Press either the Select or Down arrow on your Sky remote to select the Sky+ Rebuild option.
The following warning will be displayed on screen:
"This will take a few minutes to complete.
The rebuild will stop all recordings and reboot your Sky+HD"
The following warning will be displayed on screen:
"This will take a few minutes to complete.
The rebuild will stop all recordings and reboot your Sky+HD"
6
Press the Select button on your Sky remote.
“HOUSEKEEPING, Please Wait...” will be displayed on your TV screen.
Your Sky+HD box will then switch off and reboot.
Wait 5 minutes before bringing your Sky+HD box out of standby.
“HOUSEKEEPING, Please Wait...” will be displayed on your TV screen.
Your Sky+HD box will then switch off and reboot.
Wait 5 minutes before bringing your Sky+HD box out of standby.
?
Are you getting a “The planner can not be rebuilt in diskless mode” error when attempting to perform a Planner Rebuild?
This error usually means there is a hardware fault with your Sky+HD boxes hard drive or the hard drive interface.
If you’re experiencing this diskless mode error then try performing a System Reset before contacting Sky.
This error usually means there is a hardware fault with your Sky+HD boxes hard drive or the hard drive interface.
If you’re experiencing this diskless mode error then try performing a System Reset before contacting Sky.
SkyHD Box
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This HowToGuide guide does not apply to SkyHD boxes as they do not contain a hard drive or support recording & Live Pause functionality.
Sky+ boxes
1
Press the Services button on your Sky remote.
The Services menu should now be shown with the "Using Sky+" option highlighted.
The Services menu should now be shown with the "Using Sky+" option highlighted.
2
Press the 4 button on your Sky remote to select the "System Setup" option.
3
Now press the 0 1 & Select buttons on your Sky remote in quick succession.
You should now be in the hidden Installer Setup menu with the "LNB Setup" option highlighted.
If the following menu is not showing on your TV screen then press the Sky button and repeat the process again from Step 1.
You should now be in the hidden Installer Setup menu with the "LNB Setup" option highlighted.
If the following menu is not showing on your TV screen then press the Sky button and repeat the process again from Step 1.
4
Either scroll down and press Select or use the 7 button on your Sky remote to select the “Sky+ Planner Rebuild” option.
5
You should now be in the the "Sky+ Planner Rebuild" menu with the following warning displayed on screen:
"This will take a few minutes to complete.
The rebuild will stop all recordings and reboot your Sky+"
"This will take a few minutes to complete.
The rebuild will stop all recordings and reboot your Sky+"
6
Press the Select button on your Sky remote.
“HOUSEKEEPING, Please Wait” will be displayed on your TV screen.
Your Sky+ box will then switch off and reboot.
Wait 5 minutes before bringing your Sky+ box out of standby.
“HOUSEKEEPING, Please Wait” will be displayed on your TV screen.
Your Sky+ box will then switch off and reboot.
Wait 5 minutes before bringing your Sky+ box out of standby.
?
Are you getting a “The planner can not be rebuilt in diskless mode” error when attempting to perform a Planner Rebuild?
This error usually means there is a hardware fault with your Sky+HD boxes hard drive or the hard drive interface.
If you’re experiencing this diskless mode error then try performing a System Reset before contacting Sky.
This error usually means there is a hardware fault with your Sky+HD boxes hard drive or the hard drive interface.
If you’re experiencing this diskless mode error then try performing a System Reset before contacting Sky.
Standard Sky Box
!
This HowToGuide guide does not apply to standard Sky boxes as they do not contain a hard drive or support recording & Live Pause functionality.